Storage FAQ’s

At Fort Box Self Storage we understand that you might be new to the self storage process. To answer any questions you may have we have provided an extensive storage FAQ list complete with helpful and informative answers. We hope to ease any concerns and leave you with no questions unanswered through our self storage FAQ.

If you have any other questions not listed on our storage FAQ list, you can call us at 0800 023 7074 and speak to one of our professional and experienced staff members. If all of your questions have been answered use our online reservation tool to get started!

» What is self storage?

Self storage is a service offering flexible, do it yourself storage for personal and commercial customers. We provide clean, dry, individually alarmed storage units. You put your own padlock on the door and you keep the key ensuring that only you have access to your goods.

» What can I store?

You can store almost anything, any size, from archive boxes to aquariums, computers to Christmas decorations, sofas to skis, a few items or whole house contents – as long as it’s not flammable, hazardous, perishable or illegal.

» How much does it cost to store my things with you?

The cost of storing your goods will depend on how much space you will need. Prices start from just £10 per week. We suggest that you consult our Size Guide or contact our friendly, helpful staff to determine the optimum size storage unit for your requirements.

» How much space do I need?

Storage units range in size, please visit our Size Guide page to find the size that is right for your items. Fort Box unit sizes range from 10 to 200 square feet. Our friendly, helpful staff can advise you on how to pack your items to take full advantage of the height of the storage unit.

» What is the smallest unit you have available?

Our smallest units are lockers of one metre cubed. Walk-in storage units start at 16 square feet.

» Can I transfer to another unit if I have too little or too much space?

You are welcome to move to another size unit at any time to suit your storage requirements. Transfers are subject to availability.

» What is included in the price – are there any hidden extras?

Fort Box prices include your storage charge, rates, service charges, utility bills, security and maintenance costs. You will need a padlock to secure your unit. Goods must be insured and if your existing insurance policy does not cover you then you can pay for inclusion under the Fort Box contents policy specifically designed for goods whilst in storage. Cover is provided for fire, theft and water damage. Security deposits are required if you pay by cheque or do not wish to leave your card details. The deposit is equal to one month’s storage charge and is payable at the commencement of storage and refunded after you vacate your storage unit.

» What discounts are there for long term storage?

See our Special Offers section for our current specials. Fort Box aims to provide a competitive service and prices are set to ensure that your storage is cost effective throughout the period you store with us.

» Where can I find Fort Box?

Look on our website to find maps, telephone numbers and email addresses.

» When can I access my storage unit?

You can access your storage unit free of charge during opening hours when the store is manned by our experienced and helpful staff.

» What are your opening hours?

Chelsea – Mon-Fri: 08:00 to 18:00 Sat: 9:00 to 17:00
St. Johns Wood ­- Mon-Fri: 09:00-18:00 Saturday: 10:00-14:00

» How secure is the storage?

All Fort Box centres are fitted with extensive security features including: – 24 hour CCTV located both inside and outside the main building monitoring all entrances and exits. – A sophisticated twin alarm system, one for the building and one for each storage unit. – Coded electronic gate access to the building accessible only with your own personal security PIN number. – Fort Box staff are are always on site during opening hours, and outside of opening hours the buildings are securely locked.

» Can anyone else gain access to my storage unit?

Only those people authorised in writing by you, and to whom you have given your PIN code and padlock key, can gain entry to the storage centre.

» Do you have insurance?

It is a condition of storing with us that your goods are insured. If your existing insurance policy does not cover you then Fort Box can provide a contents policy specifically designed for goods whilst in storage that will cover them for fire, theft and water damage.

» How can I ensure that my goods remain in good condition?

Our expert staff will be pleased to advise you on the best way to store your items. Fort Box sells a wide range of packaging materials at very competitive prices. Visit our Packing Supplies page for more information.

» How soon can I move in?

You can move in today. A member of our staff will help you to complete our storage licence agreement, (this takes approximately 10 minutes) and then you can move your goods in straight away.

» How do I get my goods to you?

You can bring your goods in your own vehicle. We have ample car parking and large loading and unloading areas at all of our centres.

We also offer recommendation of van hire or removals partners who can help you transport your possessions from your place to ours service.

» How do I get my goods from the vehicle to the storage unit?

There are a number of different sized trolleys and pallet trucks available free of charge for customer use.

» How can I pay for my storage?

We offer a number of payment options including standing order, cheque, debit and credit card.

» What do I do if I have a problem?

A trained member of staff will always be on hand during reception opening hours.

» How long can I hire the storage unit?

You are welcome to stay for as long as you wish, subject to the minimum hire period.

» What is the minimum hire period?

Our minimum storage charge is 7 days.

» Do I have to give you notice to leave?

We only require seven days’ notice of your intention to vacate your unit. Notice must be given in writing. Your security deposit and any unused hire charges will be refunded, less any outstanding amounts, after you have vacated the unit.

» Do I have to sign a lease?

You will be required to sign a straightforward storage license agreement prior to moving into your unit. The contract takes approximately ten minutes to complete.

» Do I have to reserve a unit?

No, you can complete your license agreement at the reception desk and move in immediately.

» Do I pay weekly or monthly

We invoice customers on a calendar month basis, payable in advance. However, we only ask for seven days notice when you vacate your unit and any unused storage charges will be refunded together with your deposit after you vacate the unit.

» Are the storage units heated?

Our units are not heated, although our more recent Chelsea store has humidity control. However, we do find that the temperature within our facilities remains fairly constant.

» Fort Box Cancellation & Refund Policy

You have the right to cancel your contract at any time by giving seven days notice. Fort Box will refund all storage prepayments beyond the final day of storage, this is currently done by cheque mailed to you within 14 days of the end of your contract.