Privacy Policy

Fort Box Self Storage is committed to respecting the privacy and security of any information you share with us online. We take commercially reasonable steps to handle personal information responsibly and we only collect information to provide the services that you request. By using the Fort Box web site (“Site”), you consent to the terms of this Privacy Policy (“Policy”), together with the Terms and Conditions Agreement for this Site.

The foregoing Policy is effective as of June 14, 2012.

Information Collected by Fort Box Self Storage
Fort Box Self Storage only collects your personally identifiable information through this Site when you choose to provide such information. This Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through this Site). Personal information can include your name, address, telephone number, and email address. By providing your personal information on-­‐line, you consent to allow Fort Box Self Storage to use that information in accordance with this Policy.

You may review and request changes to your personal information that Fort Box Self Storage has collected, including the removal of your personal information from Fort Box Self Storage’s databases, by writing to info@fortbox.co.uk. Complete removal of all information may not be immediate, however, and in some instances, it may not be possible to delete all archival copies of this information. Further, to the extent you remain a customer of Fort Box, we will retain and use your information as necessary to service your account.

How we use this information:
Fort Box Self Storage uses your personal information to:
respond to your inquiry regarding reserving a unit;
offer you Fort Box Self Storage specials and discounts;
provide you with Fort Box Self Storage services and information relevant to those services and to our Site;
develop new Fort Box Self Storage services.

Other technologies
Fort Box Self Storage may also use other technologies to track how visitors use our Site. This data is non-­‐ identifiable but helps us to determine which pages users view and how they are directed to our Site. Such technologies may include, but are not limited to:
Cookies
Cookies are pieces of information that a web site transfers to a user’s computer for purposes of storing information about a user’s preferences. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Many web sites use cookies as a standard practice to provide useful features when a user visits the site and most web browsers are set up to accept cookies. Fort Box Self Storage uses cookies to improve your online experience when visiting our Site. If you would like to know about what cookies are, or how to control or delete them, we recommend you visit www.aboutcookies.org for more detailed guidance. You can set your browser to disable cookies, but some portions of the Site may not work properly.

The table below shows all of the cookies we, or third parties use on the Fort Box Self Storage website. It further explains what these cookies are, what they do, and which third party company issues them. Keep in mind these cookies are not harmful to your computer and they hold no personal or sensitive information about you. Information on how to opt out is provided in the table.

Session Cookies We use a session cookie to remember basic information related to your journey through our Site. The cookie holds no personal information and expires once you close your browser. Google Analytics Fort Box Self Storage uses Google Analytics to understand how our website is being used in order to improve the user experience. It gives us information such as the number of people coming to the site, how they got there and what they click on. No personal information is collected or stored and we do not allow Google to use or share our analytics data. By using the Fort Box Self Storage Site, you consent to the processing of data about you by Google Analytics for the purposes set out above. You can find out more about Google’s position on privacy with regard to its analytics service at: http://www.google.com/intl/en/analytics/privacyoverview.html How to reject or delete this cookie http://www.google.com/intl/en/privacypolicy.html
Google Display Network Google Display Network uses cookies to discover general information about the pages on “fortbox.co.uk” that you visit and it also processes IP addresses to collect other non-­‐ personally identifiable information in order to place you in a “market segment”. This includes data about the country, city or region where you are located and your domain name (e.g. what ISP you use). It then places advertisements onto pages you subsequently visit which it believes people in your market segment will find relevant. User data is anonymous. Information (IP addresses and information in other cookies on our sites) that the below partners collect is transferred to them, and Fort Box Self Storage confirms that the below partners satisfies the EU’s data protection requirements. How to reject or delete these cookies http://www.google.com/intl/en/privacypolicy.html
Dynamic Telephone Number Insertion (DTNI) To help us determine what source or keyword in Google Adwords a phone call originated from we have implemented DTNI, which uses a cookie to display a unique phone number. The cookie holds no personal information.
Security
Wherever your personal information may be held by Fort Box Self Storage or on its behalf, we take reasonable and appropriate steps to secure the information that you provided from unauthorized use or disclosure. Please note that, while Fort Box Self Storage has endeavored to create a secure and reliable Site for users, the security and confidentiality of any communication transmitted to or from Fort Box Self Storage via the Site or email cannot be 100% guaranteed. Accordingly, Fort Box Self Storage is not responsible for the security and confidentiality of information transmitted via the Internet.
Fort Box Self Storage does not rent, sell, or share personal information about you with other people or non-­‐affiliated companies except to provide products or services you’ve requested (including our use of responsible third party vendors), when we have your permission, or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Fort Box Self Storage terms of use, violations of Fort Box Self Storage Terms and Conditions Agreement , or as otherwise required by law.
We reserve the right to disclose and transfer your personally identifiable information in connection with the sale, assignment, or other transfer of Fort Box’s business or with the material assets of Fort Box’s business, or in connection with Fort Box’s merger with another entity.
We limit access to personal information about you to personnel who reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We use industry standard physical, electronic, and procedural safeguards to protect personal information about you.

Customer Testimonials/Comments/Reviews
We post customer testimonials/comments/reviews on our Site which may contain personally identifiable information. We do obtain the customer’s consent to post their name, initials or other identifying information posted along with their testimonial via email or other writing prior to posting the testimonial.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our privacy policy page.

Questions or Concerns
If you have any questions or concerns regarding our privacy policy please email us at info@fortbox.co.uk.
This Policy does not apply to the practices of companies that Fort Box Self Storage does not own or control, or to people that Fort Box Self Storage does not employ or manage.
Please also visit the Terms and Conditions Agreement section of our Site, incorporated here by reference, that explains other important terms governing your use of our Site.
You may also contact us at:
Fort Box Self Storage
6 Hall Road
St John’s Wood, London NW8 9PA
0800 023 7074